A concise guide to signing in safely, verifying downloads, and protecting your assets when using Ledger Live.
Why Secure Login Matters
Ledger Live is the companion app that connects your Ledger hardware wallet to a unified interface for managing crypto and NFTs.
Because it touches real assets, every click—from download to daily login—should follow trusted, repeatable steps.
Golden Rules at a Glance
Only download Ledger Live from official sources (Ledger.com or your device’s official app store).
Never share your 24-word recovery phrase. No login or support agent will ever ask for it.
Keep devices, firmware, and apps updated to patch known risks.
Verify the app’s authenticity (signatures/checksums) when possible.
Step-by-Step: Safe Ledger Live Access
1) Get the App from the Right Place
Visit the official Ledger Live page or use the App Store/Google Play listing linked below. Avoid third-party mirrors, ads, or
“helpful” links in social posts.
2) (Optional) Verify Your Download
Advanced users can compare the app’s checksum/signature against the official Ledger page. This confirms the file wasn’t tampered with.
If anything doesn’t match, do not install.
3) Connect and Open Ledger Live
Launch the app and connect your Ledger device. Unlock the device with your PIN, then follow the prompts. If the app asks for a
recovery phrase during login, stop—this is a red flag.
4) Enable Built-In Security
Turn on updates and install them regularly.
Use a strong device passcode and, where available, biometric sign-in.
Consider a separate OS user account just for crypto tasks.
5) Daily Hygiene for Peace of Mind
Bookmark the official Ledger Live web pages and use those bookmarks.
Double-check URLs before downloading or “signing in.”
Keep your recovery phrase offline and never type it into a website or app.
Recognize and Avoid Phishing
Common Tactics
Fake “Ledger Live” download pages with look-alike domains.
Pop-ups or emails asking for your 24-word phrase “to restore” or “fix errors.”
Malicious desktop apps that mimic genuine interfaces.
Quick Checks
Padlock + correct domain in the address bar.
Install only from Ledger.com or official app stores.
When in doubt, close the page and re-open via a trusted bookmark.
Official Links (Use These)
Ten authoritative, first-party resources and store listings:
If installation fails, re-download from the official page, verify checksums if you can, restart your system, then try again. Avoid
“fixers” or random files from forums or file-sharing sites.
Account or App Errors
Many errors resolve by updating Ledger Live and your device firmware from within the app. If problems persist, contact Ledger Support
only through the official support site listed above.
When to Stop Immediately
Any page or person asks for your 24-word recovery phrase.
You notice typos or strange domains in a “download” link.
Your browser shows warnings about deceptive content.